Privacy Policy

Effective Date: June, 2026

Lisa B. Hipscher, LPC, LLC respects your privacy. This Privacy Policy explains how information may be collected, used, and protected when you visit this website, contact the practice, request a consultation, or communicate about services.

This Privacy Policy applies to general website and administrative information. Clinical records, protected health information, therapy notes, treatment information, and counseling-related confidentiality may also be governed by professional ethics, state and federal law, informed consent documents, and any applicable Notice of Privacy Practices.

1. Information We May Collect

We collect limited information that you voluntarily provide or that is automatically collected through normal website use.

Information you provide may include:

  • Name
  • Email address
  • Phone number
  • City or state
  • Appointment or consultation request details
  • Insurance or scheduling-related information, if provided
  • General reason for contacting the practice
  • Any message or information you choose to submit

Website information may include:

  • Browser type
  • Device type
  • IP address
  • Pages visited
  • Referring website
  • General usage and analytics information
  • Cookies or similar tracking technologies

Please do not submit highly sensitive clinical information through general website forms or ordinary email unless directed by the practice.

2. How We Use Information

Information may be used to:

  • Respond to inquiries
  • Schedule or manage consultations and appointments
  • Communicate with you about services
  • Provide intake or administrative information
  • Verify service availability and suitability
  • Maintain business and administrative records
  • Improve website performance and user experience
  • Protect the security and proper operation of the website
  • Comply with legal, professional, insurance, or regulatory obligations

3. No Sale of Personal Information

Lisa B. Hipscher, LPC, LLC does not sell personal information.

Personal information submitted through the website or during appointment inquiries is used for practice-related purposes, such as responding to requests, scheduling consultations, managing appointments, and providing services.

4. Clinical Confidentiality and Protected Health Information

Information shared in the context of counseling services is treated with a higher level of confidentiality than general website information.

Counseling information may be protected by professional confidentiality standards, state law, federal privacy laws, and clinical practice policies. However, confidentiality has legal and ethical exceptions, which may include:

  • Risk of serious harm to yourself or others
  • Suspected abuse, neglect, or exploitation
  • Court orders, subpoenas, or other legal requirements
  • Insurance, billing, or payment processing
  • Professional consultation or supervision
  • Medical necessity, safety, or continuity of care
  • Other disclosures required or permitted by law

Additional details may be provided in informed consent documents, intake paperwork, telehealth consent forms, and any applicable Notice of Privacy Practices.

5. Email and Electronic Communications

Standard email, website forms, voicemail, text messages, and other electronic communications may not be fully secure. While reasonable efforts are made to protect privacy, electronic communication carries some risk of unauthorized access.

By contacting the practice by email, phone, or website form, you acknowledge that the practice may respond using the contact information you provide.

For emergencies or urgent clinical needs, do not rely on email, website forms, or voicemail. Call 911, go to the nearest emergency room, or call/text 988 for crisis support.

6. Telehealth and Online Services

If you participate in online therapy or telehealth services, additional privacy, consent, location, technology, and safety requirements may apply. Clients may be asked to confirm their physical location and emergency contact information for telehealth sessions.

Telehealth services may involve third-party technology platforms. Those platforms may have their own privacy and security practices.

7. Sharing Information

We may share limited information only when reasonably necessary, including:

  • With service providers that support website hosting, scheduling, billing, communications, records, or administrative operations
  • With insurance companies or payment processors, where applicable
  • With healthcare providers or other parties when authorized by you or permitted by law
  • When required by law, regulation, court order, subpoena, or professional obligation
  • When necessary to protect safety, rights, clients, staff, property, or the practice

Service providers are expected to use information only as needed to provide services to the practice.

8. Cookies and Analytics

This website may use cookies, analytics tools, or similar technologies to understand website traffic, improve performance, and maintain site functionality.

You can adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.

9. Third-Party Websites

This website may link to third-party websites, including directories, scheduling platforms, maps, insurance resources, social media platforms, or other external sites.

Lisa B. Hipscher, LPC, LLC is not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policies of any third-party sites you use.

10. Data Retention

Information is retained only as long as reasonably necessary for the purposes described in this Privacy Policy, including appointment management, communication, clinical care, business records, legal compliance, insurance requirements, and professional obligations.

Clinical records may be retained according to applicable law, licensing requirements, ethical standards, and practice policies.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, email system, electronic communication, or internet-based platform is completely secure. Absolute security cannot be guaranteed.

12. Children and Minors

The practice may provide counseling services to teens and minors where appropriate and with proper consent as required by law and clinical policy.

This website is not intended to collect personal information from children under 13 without appropriate parent or guardian involvement. If a parent or guardian believes a child has submitted personal information through the website, they may contact the practice to request review or deletion, subject to applicable legal and clinical record requirements.

13. Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about certain personal data.

Clinical records and protected health information may be subject to separate rules, professional standards, and legal limitations.

To make a privacy-related request, contact the practice using the information below.

14. New Jersey Privacy Notice

New Jersey residents may have rights under applicable New Jersey privacy laws regarding certain personal data, including rights to access, correct, delete, and obtain information about data processing.

Lisa B. Hipscher, LPC, LLC does not sell personal information. Information collected through the website is used primarily to respond to inquiries, schedule consultations, manage appointments, provide services, and operate the practice.

15. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.

16. Contact

For privacy questions or requests, contact:

Lisa B. Hipscher, LPC, LLC
333 Bloomfield Avenue, Suite 201-3
Caldwell, NJ 07006
Phone: 973-908-8296
Email: Lisahipscherlpc@gmail.com